The health, aged care and
disability services sectors are simultaneously undergoing fundamental reform.
Common elements include greater consumer empowerment and individual choice,
changes to government funding models and new governance structures.
While the reforms share
these common factors, they are not always consistent and coherent, creating
complexity and mixed incentives for service users and providers.
In response, service
providers are transforming themselves to adapt to the new and evolving
operating environment, including by:
- Establishing more consumer-oriented systems and processes, building workforce capability and driving cultural change
- Strengthening commercial viability by driving cost reductions and increasing scale, including through mergers and acquisitions
- Developing new service offerings, innovating in service design and investing in marketing to be successful in a competitive environment.
Changes to the way health, aged care and disability services interact
create risks and opportunities
The reforms are not just
changing the internal logic of each service system; they fundamentally change
the way the systems interact. System boundaries and intersections have changed,
eligibility and referral processes are evolving and new system stewards are
emerging.
The disconnected nature of
the various reform agendas creates some risks, including:
Read more
on... Reforms in Health, Aged Care
And Disability Services Create Opportunities For Enhanced Integration
Author: Tom
Leeming
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